Customer Excellence Begins With You

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The Leadership Difference - Customer Excellence Begins With You!


What I have learned in customer service applies to being a great leader. It’s caring for people and building positive relationships with them. Leaders have to work on themselves in order to give the best service to the people they lead. The best leaders aren’t the ones that advance their own cause but the ones serving the needs, wants and aspiration of their communities. As John Quincy Adams, the second president of the United States said, “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” ~ Tal Shnall

Recent Posts


How public speaking can help you connect as a leader?

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Every public speaking opportunity is a great way to grow your leadership, your influence and build new relationships. The art of public speaking can help leaders mobilize and inspire others…


Six ways to become a customer focused leader!

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The best customer-focused companies are run and managed on a day-to-day basis by Customer-Focused Leaders.  Many managers talk about customer service, but very few lead by example. Most company executives and…


Four Reasons People Follow a Leader

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Anyone can take on a leadership role, but that doesn’t mean you automatically earn the confidence and trust of your followers. The truth is that you can learn to become…


10 Quick Tips About Customer Loyalty!

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Customer loyalty is a game-changer in business today. Not only does it bring repeat business, but it translates into more opportunities to build new relationships. The best advertising is not…


Five ways leaders can build high performance teams!

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When I became a team leader for the first time in my career, I wasn’t ready to lead. I knew what it meant to be part of a team-making a…


Five golden rules on how to handle customer complaints!

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How you handle a customer complaint is a critical component in the longevity of any customer service relationship. Just take a look at Trip Advisor, Yelp and other platforms to…


What advice would you give your younger leader self?

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It’s a question I’ve posed to clients and mastermind leadership peer group in the past: what guidance or wisdom would you share with your younger self if you could go…


Three key benefits of customer service training!

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These days, more and more customers require a great deal of attention, consideration and trust. Losing out on a few customers could have dramatic consequences for your business.

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