Customer Excellence Begins With You

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The Leadership Difference - Customer Excellence Begins With You!


What I have learned in customer service applies to being a great leader. It’s caring for people and building positive relationships with them. Leaders have to work on themselves in order to give the best service to the people they lead. The best leaders aren’t the ones that advance their own cause but the ones serving the needs, wants and aspiration of their communities. As John Quincy Adams, the second president of the United States said, “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” ~ Tal Shnall

Recent Posts


How You Handle Criticism can make or break you as a Leader!

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Leadership is a big responsibility. It comes with a fair amount of criticism. Coping with criticism in a leadership role can be a challenge for many leaders. It requires self-awareness…


Five Customer Service Attitudes You need to master!

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Customer Service representatives are the face of your brand. Their interaction with customers leads to a lasting impression in the mind of the customer. This impression can either be an…


4 Strategies to Becoming More Accountable Leader!

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Why accountability is so important for your organization? Everyone talks about it. Leaders want it. If accountability is not part of your culture, then every effort toward performance improvement will…


Five characteristics of customer-centric employees!

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What makes a company a customer-centric organization? Certainly not the product alone. What stands out for the customer is always the service and the experience they receive from everyone in…


How public speaking can help you connect as a leader?

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Every public speaking opportunity is a great way to grow your leadership, your influence and build new relationships. The art of public speaking can help leaders mobilize and inspire others…


Six ways to become a customer focused leader!

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The best customer-focused companies are run and managed on a day-to-day basis by Customer-Focused Leaders.  Many managers talk about customer service, but very few lead by example. Most company executives and…


Four Reasons People Follow a Leader

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Anyone can take on a leadership role, but that doesn’t mean you automatically earn the confidence and trust of your followers. The truth is that you can learn to become…


10 Quick Tips About Customer Loyalty!

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Customer loyalty is a game-changer in business today. Not only does it bring repeat business, but it translates into more opportunities to build new relationships. The best advertising is not…

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