Customer Excellence Begins With You

This is Leadership Hospitality

The Leadership Difference - Customer Excellence Begins With You!


What I have learned in customer service applies to being a great leader. It’s caring for people and building positive relationships with them. Leaders have to work on themselves in order to give the best service to the people they lead. The best leaders aren’t the ones that advance their own cause but the ones serving the needs, wants and aspiration of their communities. As John Quincy Adams, the second president of the United States said, “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” ~ Tal Shnall

Recent Posts


Five golden rules on how to handle customer complaints!

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How you handle a customer complaint is a critical component in the longevity of any customer service relationship. Just take a look at Trip Advisor, Yelp and other platforms to…


What advice would you give your younger leader self?

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It’s a question I’ve posed to clients and mastermind leadership peer group in the past: what guidance or wisdom would you share with your younger self if you could go…


Three key benefits of customer service training!

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These days, more and more customers require a great deal of attention, consideration and trust. Losing out on a few customers could have dramatic consequences for your business.


How leaders create a culture of excellence?

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Great leaders not only maintain high standards, but they are proactive in raising the bar in order to achieve excellence in themselves and their organization. Working with brands such as…


The Character of Leadership-A Father’s Day Tribute

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Character can make or break a career of any leader.  Character plays a critical role in leadership and one’s career. Yet few leaders come to understand the importance of character…


Five leadership practices for improving the customer experience!

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To be successful a customer service focused organization, we must have effective leadership.  John Maxwell reminds us that, “Everything rises and falls on leadership.”


Leadership is an inside job!

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Kevin Cashman, a recognized pioneer in the field of CEO and executive development once said that, “The leader and the person is one….we lead from where we are.”

mountain path

What to pack on your leadership journey?

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Leadership is not a destination, but a life long journey. I have come to realize that leadership is really more about discovering your life’s purpose to be the best person…

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