Customer Excellence Begins With You

This is Leadership Hospitality

The Leadership Difference - Customer Excellence Begins With You!


What I have learned in customer service applies to being a great leader. It’s caring for people and building positive relationships with them. Leaders have to work on themselves in order to give the best service to the people they lead. The best leaders aren’t the ones that advance their own cause but the ones serving the needs, wants and aspiration of their communities. As John Quincy Adams, the second president of the United States said, “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” ~ Tal Shnall

Recent Posts


Leadership and the Elephant in the Room!-Steve Broe Guest Blog

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It takes guts to say what the firm doesn’t want to talk about.  One of the valuable roles of a leader is to point out the elephant.  “You guys have…


Five ways to improve customer service today!

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I have been in the customer service business for about 20 years now. Some people are asking if customer service is changing. Is it getting better or worse? Without hesitation,…


What is your leadership purpose?

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Do you have a clear sense of what makes your leadership come alive? By that I mean knowing your “why”- why do you want to be a leader? Many leaders…


The Five Secrets of Great Teams!

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When a collective team is performing to the highest level, they can outperform individual players on the team. Real teams have a powerful purpose, goals and daily discipline to conquer…


3 Ways Successful Leaders Build Outstanding Customer Experiences!

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Peter Drucker observed that “the purpose of business is to create a customer and keep a customer”. Providing a great customer experience for people has become a credo for many…


Seven Habits of highly effective Leaders!

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Becoming an effective leader requires more than just hard work. There is a saying that it takes 20 years to become an overnight success. Today’s leaders face many challenges and…


Four ways to empower your leadership today!

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James was on edge. He could not wait to talk to me. James is one of my peers in the hotel industry and we catch up with each other on…


Five ways to create extraordinary service!

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Over the past weekend, our hotel was buzzing with a lot of guests staying for the Labor Day Holiday weekend. We had sports teams, family reunion, a wedding and other…

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