Customer Excellence Begins With You

This is Leadership Hospitality

The Leadership Difference - Customer Excellence Begins With You!


What I have learned in customer service applies to being a great leader. It’s caring for people and building positive relationships with them. Leaders have to work on themselves in order to give the best service to the people they lead. The best leaders aren’t the ones that advance their own cause but the ones serving the needs, wants and aspiration of their communities. As John Quincy Adams, the second president of the United States said, “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” ~ Tal Shnall

Recent Posts


Leadership beyond good intentions-How are you making a difference?

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If you google the word leadership, there about 477,000,000 results!! On Amazon, there 174,449 books under the topic of leadership. The topic of leadership is probably the most researched and…


Five ways to becoming a customer-centric brand!

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What do companies like Amazon, Apple, Ritz Carlton, Zappos, Starbucks and Disney have in common? They are all customer-centric brands. Brands have become the customer’s perceptions of quality, value, trust,…


Ten leadership attributes people are looking for in a leader!

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This week I had an opportunity to attend the 7 Habits of Highly Effective People Signature Program in Dallas. I met great managers and executives from different organizations and had…


Seven Great Customer Services Skills that can Impact Revenue!

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There are specific customer service skills that every employee must master if they are taking care of the customer. Without them, you run the risk of finding your business constantly…


The Future of Work-Leadership Round Up

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Work has become the single most time-consuming thing in our lives today. If you think about it, you spend more time at work than at home. So it’s important that…


Ask not what your company can do for you. Ask what you can do for your company!

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                On January 20, 1961, John F. Kennedy, in his landmark inaugural address, challenged the American people with the famous quote, “Ask not…


5 Tips for Building Strong Relationships with Customers!

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There is a saying that no one wants to be sold! Customers and new clients are people just like anyone else. They have feelings, emotions, wants and needs. They don’t…


Five attitudes every leader must have to succeed!

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Attitude is not everything. But sometimes your attitude can alter your leadership success or failure. Have you ever seen athletes in almost every sports come back from a horrible loss?…

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